Refund policy
Returns & Refunds Policy
At Calmer Dog, we want you and your dog to feel confident in every purchase. If something isn’t right, we’re here to help.
Return Window
We offer a 14-day return policy, which means you have 14 days from the date your order is delivered to request a return or refund.
Eligibility for Returns
To be eligible for a return, your item must:
- Be unused, unworn, and in the same condition as received
- Include all original packaging, tags, and accessories
- Be accompanied by proof of purchase (order confirmation or receipt)
Returns that do not meet these criteria may not be accepted.
How to Start a Return
To request a return, please contact us at:
📧 hello@calmerdog. store
Once your return is approved, we will provide the following:
- Return instructions
- The correct return address
- A return shipping label (if applicable)
Important: Items sent back without prior authorization will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item is:
- Damaged
- Defective
- Incorrect
Contact us within 48 hours of delivery at hello@calmerdog. store with photos of the issue. We will resolve this promptly with a replacement or full refund at no additional cost to you.
Non-Returnable Items
The following items are not eligible for return:
- Perishable goods (e.g., food products)
- Personalized or custom-made items
- Personal care products (for hygiene reasons)
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
If you are unsure whether your item qualifies, please contact us before purchasing.
Exchanges
We do not offer direct exchanges.
If you would like a different product, we recommend:
- Returning your original item (if eligible)
- Placing a new order for the desired item
This ensures the fastest service.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
- Your refund will be issued to your original payment method
- Processing time: up to 10 business days
Please note:
- Banks and credit card providers may take additional time to post the refund
- Original shipping costs are non-refundable (unless the return is due to our error)
If you haven’t received your refund within 15 business days of approval, please contact us at hello@calmerdog.store.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
- We recommend using a trackable shipping method, as we are not responsible for lost returns